Nur snacks als verpflegung angeboten. Erwarte minimum 1 warmer Mahlzeit
Freundliche Crew, sehr guter Service. Kabine des Airbus A330-300 nicht ganz auf dem aktuellen Stand
Die Pünktlichkeit bei Swiss lässt zu wünschen übrig. Jede Woche mindestens 45 Minuten bis zu zu 105 Minuten Verspätung sind ein absolutes NoGo!
Negativ: "Very well executed."
Positiv: "The crew was very lazy and not professional"
Negativ: "Don't stop demanding from the crew"
Positiv: "Entertainment was great, excellent movie selections, and games."
Positiv: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Negativ: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Positiv: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Negativ: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Positiv: "Das a la carte Menue war sehr gut, kein Vergleich zum normalen essen"
Negativ: "der Gang ist ziemlich eng zum laufen"
Positiv: "gut organisiert"
Negativ: "Snack war eiskalt"
Positiv: "Water provided."
Negativ: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Negativ: "Grosse Verspätung, alte und unbequeme Sitze"
Positiv: "Die Crew war nett und da war trotz guter besetzung des Flugs genügen Platz für Handgebäck in den overheads"
Negativ: "Wir hatten Pech, da wir wahrscheindlich im ältesten Flugzeug der Flotte flogen. Wir sind gut angekommen aber mit etwas modernerer innenaustatung wre das ganze noch angenehmer gewesen."
Positiv: "The crew was amazing"
Negativ: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Positiv: "Nette Crew, wie immer. Schoggi am Ende. Bequeme Sitze."
Negativ: "Wartezeit am Gepäckband und verspätete Ankunft resultierend in 40min Wartezeit."
Positiv: "Pünktlichkeit"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Positiv: "Ja"
Negativ: "Zügiger einsteigen."
Negativ: "We were happy with everthing"
Negativ: "SWISS HAT SICH GEWEIGERT MEIN GEPÄCK NACH DUBAI durch zu checken - Trotz Business Class Ticket"
Negativ: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Positiv: "The service"
Negativ: "The service and attitude"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "Pünktlich, ausreichender Sitzabstand, freundliches Personal."
Negativ: "Food selection was a bit short"
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Negativ: "Special Meal war nicht wie bestellt verfügbar."
Positiv: "Es war alles im grünen Bereich, wenn man einmal vom allgegenwärtigen Sound von gefühlt 100 übermüdeten Kleinkinder und Babies absieht. Die Sandwiches schmecken gut und die Biberli auch. Eine gute Verpflegung für einen solch kurzen Flug."
Negativ: "Schade, dass der Flug so spät ist. Ich sags jetzt trotzdem, auch wenn laut Watson nun alle Flugbegleiter/innen mit den Augen rollen werden: Ich vermisse den Tomatensaft. Er befriedigt mein Bedürfnis, ein Glas in der Hand zu halten und gleichzeitig etwas salziges zu mir nehmen zu können."
Positiv: ";Flight attendants very attentive;"
Negativ: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Negativ: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Positiv: "Great service--able to buy duty free even on such a short flight. Stewardess was able to take my order and complete purchase just before landing."
Negativ: "Nothing"
Positiv: "Service und Verpflegung an Board"
Negativ: "Der verspätete Abflug welcher sich auf 1.5 Std verzögert hat."
Positiv: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Negativ: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Negativ: "My special meal wasn’t available."
Positiv: "Chocolate Mövenpik ice cream"
Positiv: "I love SWISS"
Negativ: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"
Positiv: "Everything, but the lack of entertainment."
Negativ: "The lack of entertainment."
Positiv: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Negativ: "nothing"
Negativ: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Positiv: "Crew was nice."
Negativ: "TV's did not work. Food was lousy."
Positiv: "Zuvorkommendes Personal"
Negativ: "Unterhaltungsangebot"
Positiv: "Hospitality"
Negativ: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Positiv: "On time"
Negativ: "Nothing"
Positiv: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Positiv: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Negativ: "Do you really need to charge every person to pick their seat?"
Negativ: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Positiv: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Negativ: "Everything was perfect"
Positiv: "Just ok"
Negativ: "Can't understand why it was delayed"
Positiv: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Positiv: "The croissants were great!"
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Positiv: "Empty row!"
Negativ: "Movie selection More new releases"
Negativ: "Delayed 2 hours, huge inconvenience"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Lovely crew. The food was tasty."
Negativ: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("
Negativ: "I’m would be much better if I can sit by my husband."
Positiv: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Negativ: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Positiv: "I got home alive."
Negativ: "The crew was surly. The flight was delayed. We received little information about the delays."
Positiv: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Negativ: "Leg room. Never can have enough leg room."
Negativ: "Bildschirmgrösse"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "Plane was on-time, that was the only thing nice to say about this flight."
Negativ: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Positiv: "Great service from boarding to landing"
Positiv: "Priority boarding and on time"
Negativ: "Nothing"
Positiv: "No problems"
Negativ: "Takes so long to board plane"
Positiv: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Negativ: "Pretty rough turbulence, but that wasn’t their fault of course."
Positiv: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Negativ: "10.5 hours of flying"
Positiv: "Crew were cordial and attentive."
Negativ: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Vivian and her coworkers were fantastic!"
Negativ: "Nothing"
Positiv: "Everyone was very friendly, especially when checking in"
Positiv: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Negativ: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Positiv: "Quick, efficient, affordable!"
Negativ: "Delta staff is not too friendly"
Positiv: "The Captain greeted each guest both on and off the plane !!"
Positiv: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Negativ: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Positiv: "The staff was wonderful and the flight was smooth"
Negativ: "N/A"
Positiv: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Negativ: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "The attention, kindness and never tiring helpful attitude of the personnel."
Negativ: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Positiv: "."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Mu seat!"
Negativ: "My baggage took for to long to arrive"
Positiv: "Great service all around"
Positiv: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Positiv: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Negativ: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Negativ: "My wife lost the fly for delay in the first fly from Cúcuta to bogota"
Positiv: "NA"
Negativ: "Na"
Positiv: "Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset."
Negativ: "Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport."
Negativ: "Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!"
Negativ: "Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes"
Positiv: "Still waiting for the last flight that they had to put us on."
Negativ: "No way to make a right connection In Bogotá and better customer service"
Negativ: "Seating was horrendous. Very tight and uncomfortable. The lights were kept on the entire time as well. Rendering sleep near impossible on a red eye."
Negativ: "Crew seemed to have an attitude when asked questions"
Positiv: "Online check-in, boading"
Negativ: "Food"
Positiv: "Boarding and crew assistance"
Negativ: "Outdated movie list"
Positiv: "Love the food and the entertaining on board, FA are nice and helpful"
Positiv: "I received an upgrade to business, nice detail from AVIANCA"
Negativ: "Flight delay nothing to sorry about, only 20 minutes"
Positiv: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Negativ: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Positiv: "Very efficient"
Negativ: "n/a"
Negativ: "it took a very long time for the luggage to come out."
Negativ: "Super late as always"
Positiv: "Nothing"
Negativ: "Last minute cancellation without any warning or reason. No respect to passengers"
Negativ: "Delayed..."
Positiv: "Der Flug nach Bogotá ist pünktlich gestartet, das Personal war sehr aufmerksam, da sich eine Stuardess meinem Anliegen angenommen hat."
Negativ: "Auf diesem Flug gibt es nichts großartiges zu bemängeln."
Positiv: "Leider gibt es nicht wirklich etwas positives über diesen Flug zu sagen."
Negativ: "Der Flug hatte ein wenig Verspätung. Das Flugpersonal war nicht sehr aufmerksam und ungeduldig- es wurde sehr hektisch artikuliert."
Positiv: "Ich konnte ganz ohne Probleme und sogar ohen Aufpreis meine Gitarre mit ins Flugzeug nehmen. Sehr, sehr nett. DAS ist Service."
Negativ: "Das einzige was zu bemängeln wäre, wären wohl die "Sandwiches"."
Positiv: "Ich konnte ganz ohne Probleme und sogar ohen Aufpreis meine Gitarre mit ins Flugzeug nehmen. Sehr, sehr nett. DAS ist Service."
Negativ: "Das einzige was zu bemängeln wäre, wären wohl die "Sandwiches"."
Positiv: "I loved that I was upgraded to business class, which was highly appreciated since I had a bit of a rough adventure trip in Costa Rica and had all over body pain. The seating and service in business class was excellent."
Negativ: "Loved everything about my flight."
Positiv: "I liked the free checked bag, the free wine, the way the seats pushed back, and the cup holder."
Negativ: "I don't know why dinner was served on an overnight flight. Who eats dinner at 12:30 pm? It also kept the lights on so it was harder to sleep."
Negativ: "we were delayed but it took a long time for information and monitor kept saying on time"
Positiv: "The experience was good"
Negativ: "Arriving in NY a little early but it took forever to get a gate"
Negativ: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Positiv: "The best"
Negativ: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Negativ: "My flight was changed from having 1 layover, to having 2 and getting back much later in the day. When I got to the airport, my flight had been changed again to have 3 layovers and getting back the next morning. When I spoke with a representative at the Rio airport she said she couldn't do anything for me but to ask at my next layover where they could switch me to a direct flight. When I asked at that airport, they said they didn't even fly direct flights. Worst airline experience I've ever had."
Positiv: "Wir hatten das Glück, mit der wohl best gelauntesten Stewardess zu fliegen. Überrascht waren wir vom Service auf der kurzen Strecke: Neben einem warmen Sandwich gab es noch eine Tüte Chips zu Essen. Das Boarding war sehr lang, wodurch es zu keinen Staus beim Boarden kam."
Negativ: "Uns ist nichts negatives aufgefallen, für das die Airline verantwortlich ist."
Positiv: "LA PELICULA QUE ME VI ESTABA BUENA."
Negativ: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."
Positiv: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Negativ: "I have no negative reviews"
Positiv: "Quick boarding, friendly crew"
Negativ: "No personal entertainment units."
Positiv: "Everything was ok"
Positiv: "excellent crew service"
Negativ: "couldn't hear anything even though I was given two sets of earphones and it was a long flight"
Positiv: "Flight was on time"
Negativ: "Aeromexico checked my bag and instead of un clicking the belt on my luggage to open it they cut it off. When I picked up my bag at baggage claim at my final destination they didn't close my luggage and my clothes were hanging out!! Ridiculous. Also th flight attendants were rude and unprofessional!!! The food on the plane made me gag, it smelled and looked disgusting."
Positiv: "always a smooth flight with avianca. nice little in flight meal, decent in flight entertainment. Will fly with them again."
Positiv: "Nette Besatzung, pünktlich, Entertainment System ok, Essen nicht schlecht."
Negativ: "Altes Flugzeug (A319), merkt man vor allem an den Sitzen und relativ laut."
Negativ: "Delayed one hour"
Positiv: "The flights wers on time"
Positiv: "Not much"
Negativ: "More than half an hour delayed and when I arrived to Mex my baggage was still in Bog. We had a scare during landing also but i dobt think is the airline fault."
Positiv: "The flight attendsnts were corteous and helpful."
Positiv: "Kürzere Flugzeit als erwartet, günstiger Preis im Vergleich zu billigen Airlines"
Negativ: "Verzögerung beim Boarding und Abflug, etwas unorganisiert"
Positiv: "The flight left on time"
Positiv: "Me encantó todo y recomiendo viajar con avianca siempre."
Negativ: "Se retraso una hora"
Positiv: "Nothing"
Negativ: "Canceled our tickets. Staff was slow and rude. Waiting from 3:30am to 7am with 2 young kids to get a resolution to the problem."
Negativ: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Positiv: "Nothing"
Negativ: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"
Positiv: "El servicio ptestado por el personal que trabaja en el avión."
Negativ: "La sala de salida para Santo Domingo en el Aeropuerto El Dorado de Bogotá."
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Positiv: "Decent price for economy comfort seat, 4A."
Negativ: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Positiv: "very nice crew"
Negativ: "my bagfage was lost"
Positiv: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Positiv: "Crew were great"
Negativ: "Refreshments"
Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "pünktlichkeit"
Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "The plane was very hot"
Positiv: "Food, entertainment and crew was exceptionally friendly."
Negativ: "Seats not great for such a long flight."
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Negativ: "Long haul flight made pleasant by KLM"
Positiv: "Alles ok"
Positiv: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Positiv: "Quick flight"
Positiv: "Crew was good"
Negativ: "Food"
Positiv: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Negativ: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Positiv: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Negativ: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Positiv: "Efficient boarding system, clearly signposted. Professional staff"
Negativ: "old screens and entertainment system leg room to small"
Positiv: "Crew was very friendly. Nice that wine was served without charge."
Negativ: "Announcements from the cockpit were hard to hear. Food has been better in past."
Positiv: "Crew was excellent -kind nice and very attentive"
Negativ: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Positiv: "Face recognition was amazing"
Negativ: "Too hot on plane"
Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Positiv: "Comfortable and well laid out seat area"
Negativ: "Food was a little substandard for business class"
Positiv: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Positiv: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Negativ: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."
Positiv: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Positiv: "Wifi on Board"
Negativ: "Nothing"
Positiv: "Sound was broken on my TV set!"
Negativ: "Called stewardess twice to assist. No response!"
Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Positiv: "Nice crew; clean plane; decent dinner"
Negativ: "No entertainment system; insufficient knee space"
Positiv: "We got a meal for a 1h flight only"
Negativ: "No entertainment but normal for this type of flight"
Positiv: "Absolutely nothing!"
Negativ: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Negativ: "Handgepäck konnte nicht untergebracht werden."
Negativ: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Positiv: "Flight crew; legroom even in cheap seats."
Negativ: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Negativ: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
enge Business Class - wenn nicht als Zubringer mitgebucht, unnötig
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Flug war püntlich"
Negativ: "teuer"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Got to the destination"
Negativ: "Everything"
Negativ: "Flight delayed"
Positiv: "Crew was excellent"
Negativ: "Nothing really. LH first class cabin is one of the best!"
Positiv: "The crew"
Negativ: "The seat space and food"
Positiv: "Comfortable seats"
Negativ: "Meals and entertainment"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Freundliche Crew, auch schon am Boden"
Negativ: "wasserflaschen und cola bûchsen"
Positiv: "The flight attendants were wonderful."
Negativ: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Seat was OK"
Negativ: "Good"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Positiv: "Nichts"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "What more can you expect for economy travel?"
Negativ: "Cramped seats"
Positiv: "Great staff and food"
Negativ: "Comfort was not great and no entertainment options whatsoever"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Positiv: "Nichts!!!"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Service was great too"
Negativ: "Squished in seat"
Negativ: "Never made the flight because my first flight was delayed."
Negativ: "Sittinf in the middle"
Positiv: "Crew and food."
Negativ: "Entertainment was ok."
Positiv: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Positiv: "Comfortable seats and great movie selection. They also had books and games for kids."
Negativ: "The food was good but could have been better."
Positiv: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Negativ: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Positiv: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Negativ: "My seat storage pocket was broken and I was unable to store items in it."
Positiv: "Staff is great"
Negativ: "Food is not good."
Positiv: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Negativ: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."
Negativ: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Positiv: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Negativ: "NA"
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Negativ: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"